Refund policy

Template: to be reviewed by a lawyer before it is published.

Handraw keys are sold on printed licence cards, paid in cash on delivery. Here is what happens if something goes wrong.

1. Before the card is shipped

You can cancel your order for free: tell us by phone, WhatsApp or e-mail. You have paid nothing yet.

2. At delivery

Check that the envelope holds your licence card before you pay. If you refuse the parcel, the order is cancelled. If you can, please cancel earlier: every returned parcel costs us the return fee.

3. A key that does not work

If your key is refused when you activate it, or the card is damaged or unreadable, contact us with your order number. We check and give you a new key at no cost.

4. After delivery, before activation

Within 7 days of delivery, you can send the card back with its key not activated. We cancel the key and refund 3,600 DA. The delivery fee and the cost of sending the card back are not refunded. Contact us by WhatsApp or e-mail first and we will tell you how to send the card back.

5. After activation

Once a key is activated, your year of service has started and the key is not refunded, unless a problem on our side stops you from using Handraw and we cannot fix it within 7 days. In that case we refund the unused months.

6. How refunds are paid

Refunds are paid within 14 days by BaridiMob or CCP transfer, after we receive the card back when needed.

7. Contact

For any request, write to r.rais@optimarket.dz or contact us on WhatsApp, with your order number.