Frequently asked questions

Handraw is a whiteboard animation tool that works in your browser. You place text, drawings and pictures on a board, and a hand draws them one after the other. Then you export the result as an MP4 video.

In cash, at your door, when the NOEST delivery agent brings your licence card. There is nothing to pay online and no bank card is needed.

Yes. Create a free account and try every tool. Videos made during the trial carry a small Handraw watermark, which goes away once you activate a key.

No. Handraw works in a recent browser such as Chrome, Edge or Firefox, on a computer. Phone and tablet screens are too small to edit comfortably.

Delivery is NOEST's home-delivery price for your wilaya. The order form shows it before you confirm. The card usually arrives in 1 to 5 days, depending on your wilaya.

Log in to your Handraw account (or create one), open Account → Activate Handraw, and type the key printed on your card. Your year starts on the day you activate it.

Your account goes back to the free trial. Your projects stay, but new videos get the watermark again. A new key adds one more year.

Yes, but one at a time. One key unlocks one account, and an account has one active login: logging in somewhere else signs out the other browser.

Yes. Arabic text is drawn right to left with properly joined letters. You can mix Arabic, French and English in the same video.

You do. You can publish them on YouTube, on social media or in your courses. Only use pictures, music and fonts you have the right to use.

Contact us on WhatsApp or by e-mail with your order number and the phone number you ordered with. We will check and help you.

See our Refund policy. In short: you can cancel for free before the card is shipped, and a key that does not work is replaced.